Terms and Conditions

This website has been created for your use and benefit. By accessing or using this website, you agree to the terms of use of our website, which are set out below.

Terms of Use

We may change the Terms of Use at our discretion and without notice. A copy of our current Terms of Use is displayed on our website at all times.

Credit Cards

We accept the following credit cards: Visa, MasterCard  and American Express. There is no surcharge for using these credit cards to make purchases. Please  provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of your order. You may be required to undertake a security check to process your order.


All prices quoted on the tooldepartment.com.au web site are quoted in Australian Dollars and are inclusive of GST except where stated.

Order Acceptance Policy

Your receipt of any form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Tool Department reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Direct Deposits

We accept Direct Deposits. Orders are processed upon receipt of money into our bank account. Please allow up to 3 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received.

Out-of-Stock Products

Products usually ship by the next business day except on public holidays and Sundays. There may however be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will inform you of any ordered products that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Listing Errors

Whilst we do our best to minimise errors on our website, it is possible that some errors may occur. In the event a product is listed with an incorrect image, incorrect information, an incorrect price due to typographical error or error in pricing information received from our suppliers, Tool Department shall have the right to refuse or cancel any orders placed for product listed incorrectly. Tool Department shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been processed. If payment has been taken for the purchase and your order is cancelled, Tool Department shall immediately issue a refund back to your account.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Tool Department signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

You must not:

Use tooldepartment.com.au for any activities, or post or transmit to or via tooldepartment.com.au any information or materials, which breach any laws or regulations, infringe a third party’s rights or privacy, or are contrary to any relevant standards or codes

Use this website in a way, or post to or transmit to or via tooldepartment.com.au any material, which interferes with other users or defames, harasses, threatens, menaces or offends any person or which inhibits any other user from using or enjoying tooldepartment.com.au

Use this website to send unsolicited commercial or bulk electronic mail messages to anyone

Make any fraudulent or speculative inquiries, bookings, reservations or requests using this website

Use another’s Member ID or name without permission

Provide false information when registering or changing your registration details

Impersonate another person when using this website

Post to or transmit to or via tooldepartment.com.au any obscene, indecent, inflammatory or pornographic material or material that could give rise to civil or criminal proceedings

Tamper with, hinder the operation of or make unauthorised modifications to the website

Knowingly transmit any virus or other disabling feature to or via the website; and

Attempt any of the above acts or permit another person to do any of the above acts